Frequently Asked Questions

images

What kind of coffee machine do you have?

A drip coffee maker is available in all rentals. We provide a small amount of coffee, tea, and sugar packets to get you started.

We also provide salt & pepper, cooking spray and a basic supply of foil, paper towels, toilet tissue, hand soap, dish/dishwasher soap, laundry soap and fabric softener.

images

When will I get my security deposit back?

The security deposit is not actually charged. It is just a hold placed on your credit card the day before your arrival and is removed automatically after your damage free stay. If an issue or accident does occur during your stay, please let us know and we will resolve it while you are at the house. If we find damage after you leave, the full $500 is taken and we will call you if the cost to repair exceeds this amount.

images

Do we need to bring our own sheets, blankets, pillows, and towels?

Bedding, pillows, and towels are provided with your rental. Extra blankets are provided; however, feel free to bring extra blankets or a favourite pillow if you prefer.

images

Is there free high-speed Internet at the house?

Yes, there is free, unlimited Wi-Fi at all rentals. Speed varies at each house, but all rentals have fast speed for video streaming.

images

How do I access the rental?

All rentals have contactless check-in with keypad locks or lock boxes. You will receive an email with the door code on the morning of your arrival. Check-in is any time after 4 PM. Please do not enter the house prior to check-in time without prior approval. Address of the house can be found in your booking confirmation.

images

Is there free parking?

Yes, there is free parking at all rentals. There is a maximum number of vehicles allowed. Please be sure to only park in the designated spaces and do not park on the grass. Overnight street parking is not allowed. There is over night parking available behind Prince of Wales or the Hospital Lot (across from Shaw Festival Theatre). Visit the Town of Niagara-on-the-Lake website for further parking information.

images

Is there a BBQ/grill at the house?

Yes, there is a gas barbecue at all rentals. Propane is provided. There should be a spare tank at the house in case you run out during your stay, but don't hesitate to contact us for help changing it or to drop off a spare tank.

images

Is there air conditioning?

Yes, there is central air conditioning at all rentals. Many also have ceiling fans in the bedrooms.

images

Who do we call if there is a problem?

In case of personal injury, emergency or fire, call 911 on your cell phone. Address of the rental is on the blue card in the house. Any other problems during your stay, call the number on the blue card (also found on the front door of your rental). We are available 24/7 for urgent matters. For non urgent matters, please call the office or email stay@niagaraholidayrentals.com.

images

Do I need to clean the rental before I leave?

We ask that you follow simple tidy up instructions as indicated on the blue card in your rental. Before leaving, we ask that you place all used towels in the bathtub or shower, place all dirty dishes in the dishwasher and start it (note, a small number of houses do not have a dishwasher, as indicated in the specific listings), and collect all garbage and recyclables and take to the designated bins outside. All our rentals are professionally cleaned and disinfected.

Powered by CiiRUS Property Management Software